Hoteliers are expecting more and more from their property-management systems (PMS). As such, the most innovative solutions are those robust systems with add-on modules that take care of nearly every aspect of a hotel's operations, from reservations to food and beverage to the point of sale. Identified here, in no particular order, are some of the most compelling PMS innovations.
This alleviates much of the concern over crashing systems and lost data. Also by being Web-based we are able to access the system from anywhere with an Internet connection. This is a major sales and service advantage over the old bulky property management systems of yesteryear.
Connects all three Niagara-on-the-Lake properties, allowing for sharing of guest profiles, customer relationship management and property cross-selling. The system also allows us to generate the spending patterns of our guests. For instance, some guests book the spa while others opt for bike tours. Knowing this information and having it readily available allows us to target their interest with personalized marketing.
New online booking systems are integrated with labor and yield management to sell rooms up to the last minute. This helps hoteliers maximize sales and have an accurate sense of availability at all times.
Increase room revenue and reduce labor costs with on-line real-time global distribution service (GDS) reservation engine that provides access to a wide range of on-line distribution channels, ranging from direct GDS connectivity to travel portals and on-line travel agencies.
When ancillary systems speak to each other, great things happen. The system should allow the creation of an individualized itinerary. So when a guest calls to book a room, he/she can also book a spa session and make dinner reservations in a single phone call. It should aid in providing a more personal level of service and wow the customer. It should also be possible to book third-party activities such as kayaking for the guest.
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