Support and services plan
eZeeDesk SaaS
Support Plan
Starter*
(1 Month)
3 Star
5 Star
7 Star
Price/Year
Free
50$**
200$**
300$**
Support over E-mail
Yes
Yes
Yes
Yes
E-mail Response Time
1 Day
2 Day
1 Day
1 Day
Support over phone
Yes (5 AM to 3 PM GMT)
No
Yes (5 AM to 3 PM GMT)
Yes(24/7)
Online Chat
Yes
No
Yes (5 AM to 3 PM GMT)
Yes(24/7)
Configuration Issues support
Yes
Yes
Yes
Yes
Usre Training ( User Guides, Videos)
Yes
Yes
Yes
Yes
Upgrade notifications
No
Yes
Yes
Yes
Product Maintenance (Software)
Yes
No
Yes
Yes
Knowledge base
No
No
Yes
Yes
Bug fixes
No
No
Yes
Yes
Dedicated support engineer
No
No
No
Yes
Functionalitiy on Demand (if approved)
No
No
No
Yes
Data Backup support
No
No
No
Yes
Product Customization support
No
No
No
Yes
Support for "How to use product"
Full
Very Limited
Limited
Full
* Starter support is only for initial 1 month.
eZeeDesk SA
Support Plan
Starter*
(1 Month)
3 Star
5 Star
7 Star
Price/Year
Free
200$**
600$**
1000$**
Support over E-mail
Yes
Yes
Yes
Yes
E-mail Response Time
1 Day
2 Day
1 Day
1 Day
Support over phone
Yes (5 AM to 3 PM GMT)
No
Yes (5 AM to 3 PM GMT)
Yes(24/7)
Online Chat
Yes
No
Yes (5 AM to 3 PM GMT)
Yes(24/7)
Configuration Issues support
Yes
Yes
Yes
Yes
Usre Training ( User Guides, Videos)
Yes
Yes
Yes
Yes
Initial installation support
Yes
Yes
Yes
Yes
Upgrade notifications
No
Yes
Yes
Yes
Product Maintenance (Software)
Yes
No
Yes
Yes
Knowledge base
No
No
Yes
Yes
Small Functionality updates
No
No
Yes
Yes
Dedicated support engineer
No
No
No
Yes
Functionalitiy on Demand (if approved)
No
No
No
Yes
Data Backup support
No
No
No
Yes
Product Customization support
No
No
No
Yes
Support for "How to use product"
Full
Very Limited
Limited
Full
Upgrades
No
No
No
Yes
Re-Installation support
No
No
No
Yes
* Starter support is only for initial 1 month.
** Prices here are for single installation. Multiple installations for same customers will be charged seperately.
