Reservations
Various statuses that can be allocated to a booking (Blocked, Reserved, Confirmed, Waitlist, Late Check-In, No Show, Cancelled ,Checked-in, Checked-out, Modified, Settled, Un-Settled).
Define comprehensive business rules to change the booking status and classify the bookings based on their booking status.
- Get Guest Requirements (check in date, check out date, number of rooms, etc.)
- If there is an availability, gather the Main Guest Details
- Allocate room(s)
- Gather guest’s travel details, if any
- Gather ID Details
- Allocate room
- Gather Sharing Guest Details
- Allocate room(s) to the guest
- Offer Meal Plans
- Offer Stay enhance options
- Gather Guest preferences (Service requests)
- Collect Payment (using different modes: Credit/Debit Cards, swipe of card, payment gateway, check/DD, cash)
- Generate Booking reference number and close the booking
- Daily/weekly/monthly booking calendar views
- Navigate across day/Week/Month
- Different reservations are represented in different colours
- Clicking on any booking will open the details of the selected reservation
- Search booking based on “Booking Reference Number” or based on combination of “Room Number” and “Check-Out Date”
- Single booking view with following information
- General Information
- General Booking Information
- Guest Information
- Billing Information
- Action Layer
- Other Information
- Refund Action option
Refund Payment screen is used by the front desk user to enter the refund payment details of a particular reservation
- View a reservation
- View reservation list by Booking status, arrival status, Cancellation date, No show and late check in
- Modify guest reservation status, payments and charges
- Add extras
- Add service requests
- Add another room for the reservation
- Move the guest from one room to another
- Extend the guest’s stay
- Shorten the guest’s stay
- View Invoice
- Print invoice
- Generate a split invoice
- View total number of rooms available for each room type for a certain date
- View a list with the details of all the main guests and sharing guests who have stayed in this hotel since inception
- Provides an option to Add new guests, Edit/Delete existing guests
- Provides an option to search a guest(s) based on different search criteria.
- Provides an option to view a guest’s stay history
- Calculate the total price of a reservation based on the specified details
