Synchronisation — Anyone with the correct internet address, username and password can securely connect to the system from any basic PC or Mac with an internet connection, and without the need for any specialist radio links or expensive secure networks. All users in all hotels within a group can access the same information on the same system at the same time. As soon as anyone creates a booking, everyone else with access to that group's information will see that booking on the system, no matter from where in the world they are using the system— Perfect for remote management of a facility.
Security —The server is expertly maintained and monitored on a 24hr basis by on-site technicians, and all databases are instantly replicated to a 'hot standby' server in a separate data centre to offer environmental redundancy. A snap-shot (back-up) is taken of the primary server's main drive each night and a stand-by chassis is ready for rapid disk-swap if a serious problem occurs. So, with your valuable customer and booking data well protected, if your hotel's computers are stolen or damaged the system is not affected. As long as you still have a basic PC or Mac nearby with an internet connection, you can be up and running again in just about as long as it takes to plug them in.
Connection — Because digital information travels across the internet to the server and back again every time you click a submit button or change a page, a problem anywhere in that connection can lead to screen-refresh delays or even a loss of the display. Fortunately such problems are very rare and short-lived (lasting for only seconds) because the internet is designed to heal itself by automatically re-routing around problem areas. But given how important the connection is, customers are advised to operate two broadband connections provided by different suppliers. The system also works from a standard 56k dial-up account if both ADSL connections should fail.
Browser — The other slight limitation to eZeeDesk is that even though most pages load in a fraction of a second, a browser is not as 'instant' as software running directly on a PC or Mac. A browser has to be 'refreshed' to see the latest information so if one user enters a booking, another user will not see that booking until they refresh the bookings page (this can be automated).
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