After selling a product to a customer the marketing process does not end there. The Service and Support that we provide to our eZeeDesk customers are of the highest standards and always surpass expectations. With our customer support we strive to build trust and a long term business relationship with all out clients.
The Following support will be provided to all those eZeeDesk customers who have registered for the SaaS Version of the product:
Bug Fixing will be free of cost to all customers of eZeeDesk, which includes the customers on a trial period as well as those who have signed the agreement and bought/paid for our Product/Services. Bug Fixing allows us to build a robust and error free application. All bugs reported are treated with equal importance, irrespective of who has logged the complaint.
Some bugs may be more important than others, purely based on the affect they have on the working of the application. These bugs are treated with higher priority and eliminated from the system as soon as possible.
Each bug logged into the system is prioritized and actions made towards correcting them are based on this priority. Below is a table of the list of priorities and the time lines to fix the bugs with the corresponding priority.
Support Plans are a predefined set of Support features that eZeeCloud provides its customers based on the variable of “The price the customer is willing to pay for Support”.
Some Support features are provided free of cost, with restrictions on
eZeeCloud also entertains customers who are willing to bear an extra cost for additional and beneficial services that the support team is capable of delivering to them.
SShort and brief training sessions will be held for all customers at our desired venue. These training sessions are free of cost and inform the participants on the basics of how to use the eZeeDesk application. Information about Basic features and Setup processes will be covered in these sessions.
The training period for all customers will last 5 days, where there will be a list of topics covered on each day and each training session.
Each Customer will be allowed to send up to 2 of their staff for the training. Names and details of the employees should be submitted by the customer, prior to the start of the training sessions
All training sessions will be held in batches, starting on Monday of every week.
Upgrades guarantee that the product suits the market conditions and is always evolving and matching our customer needs, wants and desires. We at eZeeDesk always want to provide you with what you need, and constant up-gradation lets us do just that.
New versions of eZeeDesk are released every week. There are two kinds of releases that are based on the changes/differences of the new version from the older version that is being replaced. The two types of releases are
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